While COVID-19 brought many challenges to residents, their families and community staff, it also illuminated the instrumental value technology can bring to day-to-day life in a senior living community. As communities were forced to go into lockdown, residents were essentially cut off from family and friends outside of the community and staff teams were overwhelmed with new safety regulations and policies. Technology provided relief for these ongoing challenges and unlike anything senior living had experienced in recent years.
This report strongly points to technology as a universal tool for both residents and staff members of senior living communities to maintain personal connections, better manage daily life in a community setting and increase operational efficiencies.
K4Connect’s Summer 2021 Insights Report features user data from a diverse group of over 40 senior living communities across the nation from January - April 2021, including trending insights about staff, resident and resident family member usage of technology through K4Community. The report also includes additional survey data from over 360 residents and 50 staff members currently using K4Community in assisted living, independent living and memory care communities.
Download the full report below!
Insights Report Highlights
- Senior living operators are investing in technology. Over 33% of communities implemented a resident engagement app and 31% launched a companion engagement app for friends and family outside of the community.
- Staff burnout and high turnover rates remain a challenge - technology can increase retention and create a more productive workplace. Over 40% of staff estimate they save over 50% of their time per month using the automated features of the K4Community Team Hub digital staff tool.
- While residents are eager to return to socializing in-person, a hybrid offering of both virtual and in-person events will meet new resident expectations. Over 81% of residents attended live virtual events and 70% viewed pre-recorded content via the resident app or in-room TV channel.
- Community staff recognize technology as a driver of improving occupancy. 83% indicated that offering technology as an amenity improves community occupancy.